DEFINITIONS    

1. Training actions- this is a set of contents that correspond to a module taught in the M-Pesa platform. Each training action corresponds to a complete module with different types of content (Videos, PPT Presentations, Aptitude Questionnaires, etc.)
2. E-learning- training through digital platforms, in this case the vdarasa.
3. Training platform for Vodacom and M-Pesa - this is the platform created for digital training for employees, partners and corporate clients of companies Vodacom Tanzania PLC and Vodafone M-Pesa.
4. Parties - refers to Vodacom & M-Pesa and users of the vdarasa training platform.
5. Regulation of e-learning training- a document that regulates the relations between the Training Area of Vodacom & M-Pesa and the users of the vdarasa Training Platform.
6. User - person or entity with access to the vdarasa training platform to receive training and perform exercises as well as obtain certification.
7. Training Area- Vodacom & M-Pesa (AF-VM) - entity that owns the platform and is responsible for creating, editing, removing users and training contents from the vdarasa training platform.
8. Contract for the provision of training services- refers to the document containing the Terms and Conditions of use of the digital training platform vdarasa.
9. Digital communication and transaction management platforms- these are the various tools that Vodacom Tanzania PLC and Vodacom M-Pesa, make available to partners to assist their Customers on behalf of Vodacom Tanzania and Vodafone M-Pesa respectively.
10. Multimedia elements- refers to the use of videos, PowerPoint presentations and other means to provide a better training experience for users of the vdarasa platform.
11. E-trainers- are dedicated to updating information on the vdarasa platform, as well as assisting the end user in case of difficulties in accessing or understanding certain content.
12. Courses - refers to the range of modules available on the platform and upon successfully completing each one, the user will be entitled to a Certificate automatically generated by the platform.

1. OBJECTIVE

2. METHODOLOGY

2.1 Introduction

The AF-VM proposes:

1. To facilitate the process of teaching and learning, transforming it into a simple and intuitive process, using tools and technologies perfectly adapted to the formative action;
2. Use different multimedia elements, combined or otherwise, to provide more effective and enriched training;
3. To stimulate the inexperienced User in his approach to the new technologies in an innovative, effective and intuitive way;
4. Facilitating access to training, contributing to the elimination of the main barriers to training, such as difficulty in accessing from rural areas, transport, time and others;
5. Facilitate access to sources of information (such as glossaries, search engines, documents, and links) that allow the expansion of knowledge by all involved;
6. To carry out a personalized follow-up to all the Users through e-trainers, recognizing that the personalized attention and the accompaniment carried out by specialists are fundamental elements for the motivation and the involvement of the User in the learning process;
7. Provide an individualized and personalized training, adapted to the needs and specificities of each User;
8. Reduce the costs inherent to the training, making it accessible to all users who wish to invest in any kind of assistance in carrying out their activities as representatives of Vodacom / M-Pesa.

2.2 Methodology of e-learning training 

1. In Courses - Units are fully available on the Academy platform, with the User having the possibility of attending the Course from the day the training begins until the day on which it ends.
2. In the General Information - The trainees will be able to find information related to the new launches of products and services of Vodacom / M-Pesa by means of a Click. This information will be updated periodically and as appropriate.
3.  In the Evaluations - the User will have access to his / her notes obtained in each attempt of realization as well as Certification, if it completes successfully (minimum 80% of the evaluation).
4. The User will have access to the information and courses related to his normal activity, being able to, when changing of activity, be added new formative contents.
5. It will have access to all contents at any time of the day or night, as well as at weekends and holidays, depending on its availability and disposition, having as only restriction having to finish the Courses or Evaluations until the last training day.
6. Throughout the period of operation of the Course, the User has the possibility to consult all the training materials prepared by the responsible e-trainer, and may review them as often as desired.

3. GENERAL CONDITIONS OF USE

3.1 Single and individual use

1. The registration and any registration related to the registration is individual and non-transferable and can only be enjoyed by the User. The User Number and Password can only be used by the User.
2. In order for the User to access the Course (s) and / or Assessments in which he / she is enrolled and the teaching materials, he / she must guarantee the existence of the necessary technical resources disclosed on the AF-VM website and in the Training Program, such as computer / Tablet / Smartphone, sound cards and or speakers, Internet connection, among others. It is not the responsibility of AF-VM, nor is it included in the price of services provided by Vodacom / M-Pesa, the provision of these resources by AF-VM.
3. All messages sent to the e-mail address / mobile number contained in the User's registry are solely and exclusively destined to the User and cannot be copied, reproduced, given to consult, given to use or, any other form, given to the enjoyment of other individuals or entities.
4. All texts, images, interactive services and other services made available to the User are solely and exclusively for the User's usufruct and cannot be given to any other individual or entity - unless prior authorization from the AF-VM.
5. The User acknowledges that all access and movement within the vdarasa site and academy are registered and that they can be used for legal as well as statistical purposes.
6. Upon the termination of the Temporary Courses and / or evaluations, on the date defined by the AF-VM and previously communicated to the Users in the Training Program, the User will lose the right to access the resources belonging to the training attended

4. REGISTRATION

4.1 Registration data

1. When requesting a registration in the AF-VM Training Platform, the User must complete his / her information in the registration form with true information and declare to be in a legal position to fill in the above data.
2. The User approves, through the acceptance of these Training Regulations, and under a commitment of honor, that the data that you fill out when registering in the AF-VM constitute true and relative information solely and exclusively to your own person.
3. The personal data provided by the User in the registration form and / or communicated to Vodacom and M-Pesa are protected by the Law and are strictly necessary to identify the User and will consist of a database that will be used by Vodacom and M-Pesa in such a way that it is possible to maintain Vodacom and M-Pesa  / or provide services to the User.
4. The User has the right to consult and change the data related to his / her registration simply by contacting Vodacom and M-Pesa in writing. AF-VM will use all reasonable efforts to allow the User to change its data through the website itself by entering the Email Address / Phone Number and Password, without, however, undertaking to make such a change available any time.
5. The processing of these data is the responsibility of the Vodacom and M-Pesa, which guarantees its confidentiality and security and undertakes not to transfer them to third parties.

5. RULES OF CONDUCT

5.1 Rules of Conduct

The User undertakes to act in good faith in its use of the service and acknowledges that it is prevented from:

1. Placing unsolicited commercial messages (also known as Spam) or any other type of "current" messages in the Vodacom and M-Pesa locations where message placement is possible;
2. Collect information about users of the service including, but not limited to, name and e-mail address, without the prior authorization of the intended users;
3. To create a false identity or in any way, to impersonate another person or to try to deceive other users;
4. Transmit any material that may be protected by patents, copyrights or other forms of intellectual property protection and for which you do not have any rights of transmission or use;
5. Transmit viruses or any other type of code destructive, harmful or that could cause harm to third parties.

The User must behave in an appropriate manner, maintaining an active and participative posture in the Course (s) or Assessments, performing the activities requested and proposed by the e-trainers, carrying out the requested work and challenges or any other forms of evaluation defined by the e-tracer.

6. REQUIREMENTS FOR USE

6.1 Usage Requirements

1. The use of the service is only possible if the User has an Internet connection at the time of access to the service.
2. Access to the platform and all resources available therein (Videos, presentations, evaluations, etc.) is free, if the User is connected to the Internet through Vodacom Tanzania PLC.
3. You are responsible for all costs you may incur in establishing and using an Internet connection (if you are a provider other than Vodacom Tanzania PLC  including, but not limited to, telephone costs and equipment-related costs.
4. In order to use the AF-VM service, it is still necessary for the user to have access to a computer, preferably a PC with a 1 gigahertz (GHz) processor or faster, 32-bit (x86) or 64-bit (x64), 512 megabytes (MB) of RAM or higher, and an upgraded browser, or a Smartphone or Tablet with Internet access.
5. AF-VM is not responsible for the lack of human or other technical requirements that make it impossible for the User to attend any Course or Evaluation or use any functionality, content or information provided by Vodacom and M-Pesa, if the reasons for such impossibility are the responsibility of the User, such as problems with the User's computer / mobile phone or Tablet.

7. COMPLAINTS

7.1 Complaints

8. CONDITIONS FOR THE FUNCTIONING OF TRAINING

8.1 Prices and payments: 

8.2 Evaluation: 

1. E-Trainer Performance Evaluation - This evaluation is performed using the answers of the Training Evaluation Questionnaire;
2. Global Training Assessment - The Global Training Assessment is carried out based on the Training Evaluation Questionnaire from which the Training Evaluation Report is generated, which reflects the evaluation of each training action.

9. RIGHTS AND DUTIES

User Rights

1. Receive the training with quality and in accordance with the objectives, program methodology and schedule established for the respective training action;
2. To have access to the educational resources and equipment necessary to the frequency of the formation action, according to what is agreed for the action that it attends;
3. Be treated with respect and civility and loyalty to colleagues, e-trainers, coordinators and other stakeholders;
4. Request the support it needs to fulfill the objectives;
5. Receive, free of charge, at the end of the action, a Certificate proving the frequency and / or use obtained;
6. Participate, anonymously, in the evaluation of the Course and the e-trainers, by completing the respective questionnaire;
7. Present to Vodacom and M-Pesa any complaint, suggestion or testimony about the training process in which they are involved.

User Duties

1. Provide the knowledge assessment tests to which they are submitted;
2. Refrain from practicing any act that may result in prejudice or discredit to the Vodacom and M-Pesa;
3. Ensure the conservation and good use of the Vodacom and M-Pesa vdarasa platform;
4. Inform truthfully the Vodacom and M-Pesa of all anomalous occurrences in the course of the training action, either with respect to the colleagues, e-trainers and other collaborators of the AF-VM;
5. Provide all the information requested by Vodacom and M-Pesa with truth;
6. Behave in a polite and respectful manner in relations with Users, e-trainers and other collaborators of AF-VM.

10. CONFIDENTIALITY

The e-trainer is obliged to keep confidential all data obtained during the training process under the current project, not transmitting nor making use of the information obtained, as well as information and data of the training or the Client Entity, that he or she may become aware of on the occasion of the contracted activities.
Personal data, such as the name of the User and / or company, address, date of birth, contacts, are considered confidential and are only disclosed for training purposes, with prior authorization.

MAELEZO

1. Vitendo vya mafunzo - hii ni seti ya yaliyomo ambayo yanahusiana na moduli iliyofundishwa kwenye jukwaa la v-darasa . Kila hatua ya mafunzo inafanana na moduli kamili na aina tofauti za maudhui (Video, Maonyesho ya PPT, Maswala ya Aptitude, nk)
2. E-kujifunza - mafunzo kupitia majukwaa ya digital, katika kesi hii Jukwaa la vdarasa.
3. Jukwaa la Mafunzo kwa Vodacom na M-Pesa - hii ni jukwaa iliyoundwa kwa mafunzo ya dijitali kwa wafanyakazi, washirika na wateja wa kampuni ya Vodacom Tanzania PLC.
4. Washiriki - inahusu Vodacom & M-Pesa na watumiaji wa jukwaa la mafunzo ya vdarasa.
5. Udhibiti wa mafunzo kupitia kwenye mtandao - hati ambayo inasimamia mahusiano kati ya Eneo la Mafunzo ya Vodacom & M-Pesa na watumiaji wa Jukwaa la Mafunzo ya vdarasa.
6. Mtumiaji - mtu au chombo chenye anaeweza kupata jukwaa la mafunzo ya vdarasa ili kupata mafunzo, kufanya mazoezi na kupata vyeti.
7. Eneo la Mafunzo - Vodacom & M-Pesa – Taasisi ambayo inamiliki jukwaa la v-darasa na inawajibika kwa kuunda, kuhariri, kuondoa watumiaji na maudhui ya mafunzo kutoka kwenye jukwaa la mafunzo ya vdarasa.
8. Mkataba wa utoaji huduma ya mafunzo - inahusu hati yenye Vigezo na Masharti ya kutumia jukwaa la mafunzo ya digital ya vdarasa.
9. Mawasiliano ya digital na majukwaa ya usimamizi wa shughuli - hizi ni zana mbalimbali ambazo Vodacom Tanzania PLC na Vodafone M-Pesa, SA imeziweka kwa washirika wake kusaidia wateja kwa niaba ya VM, SA na Vodafone M-Pesa, SA.
10. Vyombo vya Multimedia - inahusu matumizi ya video, mawasilisho ya PowerPoint na njia zingine kutoa mafunzo bora kwa watumiaji wa jukwaa la vdarasa.
11. Wakufunzi-watu wanaohusika kuweka taarifa/ maelezo kwenye jukwaa la v-darasa, na pia hutoa msaada kwa  watumiaji pindi watakapopata ugumu kupata taarifa au kuelewa maudhui fulani.
12. Mafunzo - inamaanisha aina nyingi za moduli zinazopatikana kwenye jukwaa na pindi mtumiaji atakapo kamilisha mafunzo fulani atakuwa na haki ya kupata Cheti moja kwa moja kutoka wenye jukwaa.

1. LENGO

2. NJIA ZITAKAZOTUMIKA

2.1    Utangulizi 

Jukwaa la Mafunzo ya vdarasa ya Vodacom/M-Pesa inapendekeza:

1. Kuwezesha mchakato wa kufundisha na kujifunza, kuibadilisha kuwa mchakato rahisi na wa kimaumbile kwa kutumia zana na teknolojia kikamilifu zilichukuliwa na hatua za kuunda;
2. Tumia vipengele tofauti vya multimedia, pamoja au vinginevyo, kutoa mafunzo bora na yenye ufanisi;
3. Kumhamasisha Mtumiaji asiye na ujuzi kwa namna yake kutumia teknolojia mpya kwa njia ya ubunifu, yenye ufanisi na ya kisasa;
4. Kuwezesha upatikanaji wa taarifa kupitia vyanzo mbalimbala kama vile nyaraka, injini za utafutaji, hati za mitandaoni na linki za viungo ambapo itasaidia kukua kwa ufahamu kwa wote wanaotumia;
5. Kuwezesha upatikanaji wa vyanzo vya habari (kama vile nyaraka, injini za utafutaji, nyaraka, na viungo) vinavyowezesha upanuzi wa ujuzi kwa wote waliohusika;
6. Kufatilia watumiaji kiundani kupitia wakufunzi wakijua kwamba tahadhari ya kibinafsi na ushiriki uliofanywa na wataalamu ni mambo muhimu ya msukumo na ushirikishwaji wa Mtumiaji katika mchakato wa kujifunza;
7. Kutoa mafunzo kulingana na watu, yanayoendana na mahitaji maalumu ya kila Mtumiaji;
8. Kupunguza gharama za mafunzo, kuifanya ipatikane kwa urahisi watu wote wanaotamani kuwekeza kwenye  kutoa msaada katika kutekeleza shughuli zao kama wawakilishi wa Vodacom / M-Pesa.

2.2 Mbinu za mafunzo ya e-kujifunza 

1. Katika Kozi - Units zinapatikana kikamilifu kwenye jukwaa la Academy vdarasa, na Mtumiaji ana uwezekano wa kuhudhuria Kozi tangu siku ya mafunzo inapoanza hadi siku ambayo itaisha.
2. Katika Maelezo ya Jumla – Watumiaji wataweza kupata taarifa kuhusiana na huduma/bidhaa mpya za Vodacom/M-Pesa kwa kutumia tu. Taarifa hizi zitarekebishwa mara kwa mara na kwa usahihi kabisa.
3. Katika kupima uelewa - Mtumiaji ataweza kupata  alama zake alizozipata katika kila jaribio pamoja na cheti kama atakua amemaliza mafunzo na kama atapata alama si chini ya asilimia 80 ya tathmini.
4. Mtumiaji ataweza kupata taarifa na kozi zinazohusiana na shughuli zake za kawaida, na uwezo wa kuweka upya pindi anapobadili shughuli  na kuongezwa yaliyomo upya.
5. Itakuwa na upatikanaji wa maudhui yote wakati wowote wa mchana au usiku, pamoja na mwishoni mwa wiki na likizo/sikukuu, kulingana na upatikanaji wake, kizuizi pekee ni kumaliza Kozi kwa wakati au Uhakiki hadi siku ya mwisho ya mafunzo.
6. Katika kipindi chote cha uendeshaji wa Kozi, Mtumiaji ana uwezekano wa kupata mafunzo kwa njia tofauti tofauti yalivyoandaliwa na mkufunzi husika, na anaweza kuzipitia mara kwa mara kadri anavyohitaji.

3. MASHARTI YA KUTUMIA 

3.1    Matumizi ya pekee na ya mtu kibinafsi

1. Usajili na usajili wowote unaohusu usajili ni wa mtu binafsi na hauwezi kuhamishwa na unaweza tu kufurahiwa na Mtumiaji. Nambari ya Mtumiaji na Nenosiri linaweza kutumika tu kwa Mtumiaji.
2. Ili Mtumiaji apate Mafunzo na /au Tathmini ambazo anahitajika kufanya pamoja na vifaa vya kufundisha, lazima athibitishe uwepo wa rasilimali muhimu za kiufundi zilizofunuliwa kwenye tovuti ya Vodcaom and M-Pesa na katika Programu ya Mafunzo, kama kompyuta / Ubao / Smartphone, kadi za sauti na wasemaji, uunganisho wa intaneti, kati ya wengine. Sio jukumu la Vodacom and M-Pesa , wala halijajumuishwa kwenye bei ya huduma zinazotolewa na Vodacom / M-Pesa 
3. Ujumbe wote uliotumwa kwenye anwani ya barua pepe / nambari ya simu zilizomo kwenye Usajili wa Mtumiaji ni pekee na zimewekwa tu kwa mtumiaji na haziwezi kunakiliwa, kutayarishwa, kutolewa kwa kushauriana, au kutumika kwa namna nyingine yoyote au kupewa vyombo/ mtu mwingine.
4. Maandiko yote, picha, huduma zinazoingilana zinazomuhusu mtumiaji ni pekee na zinamuhusu mtumiaji tu na haziwezi kupewa mtu mwingine yeyote au kikundi - isipokuwa idhini ya awali kutoka Vodacom/M-Pesa.
5. Mtumiaji anakubali kuwa upatikanaji wa tovuti ya Vodacom/M-Pesa na shughuli zote azifanyazo ndani ya tovuti ya Vodacom/M-Pesa na academy zimeandikishwa na zinaweza kutumika kwa madhumuni ya kisheria na takwimu.
6. Baada ya kuondoa Kozi za Muda na / tathmini, kwa tarehe iliyofafanuliwa na AF-VM kama ilivyowasilishwa kwa watumiaji wa tovuti  katika mafunzo husika , mtumiaji atapoteza haki ya kupata rasilimali alizokua nazo kwenye mafunzo hao husika.

4. USAJILI

4.1 Usajili wa taarifa

1. Wakati wa kuomba usajili katika Jukwaa la Mafunzo ya vdarasa la Vodacom/M-Pesa, mtumiaji lazima atoe na ajaze taarifa zake za kweli na kiusahihi katika fomu na kukubali kisheria kwa kujaza kwenye fomu.
2. Mtumiaji anaidhinisha, kwa kukubaliana na Kanuni hizi za Mafunzo, na chini ya ahadi ya heshima, kwamba taarifa anayojaza wakati wa kujiandikisha katika Jukwaa la Mafunzo ya v-darasa la Vodacom/M-Pesa  ni ya kweli na inamuhusu yeye mwenyewe.
3. Taarifa binafsi iliyotolewa na Mtumiaji katika fomu ya usajili na / au iliyowasiliana na Jukwaa la Mafunzo ya vdarasa la Vodacom/M-Pesa inalindwa na Sheria na ni muhimu sana katika kumtambulisha Mtumiaji na itajumuisha taarifa ambayo itatumiwa na jukwaa la mafunzo katika vile namna ambayo inawezekana kudumisha jukwaa la mafunzo au kutoa huduma kwa Mtumiaji.
4. Mtumiaji ana haki ya kushauriana na kubadilisha taarifa zake za usajili kwa kuwasiliana na jukwaa la mafunzo kimaandishi. Jukwaa la Mafunzo ya v-darasa la Vodacom/M-Pesa litatumia taratibu kumruhusu mtumiaji kurekebisha taarifa zake kupitia tovuti kwa kuweka barua pepe/namba ya simu na neno la siri bila ya shaka, kufanya mabadiliko kama hayo ikihitajika wakati wowote.
5. Uchakatwaji wa data hizi ni wajibu wa jukwaa l amafunzo la Vodacom/M-Pesa, ambayo inahakikisha usiri na usalama wa data na kutohamisha kwenda mtu wa tatu. 

5. TARATIBU ZA UTENDAJI

5.1 Taratibu za utendaji

Mtumiaji anahitajika kutumia tovuti kwa nia njema na anathibitisha kuzuia kutoka:

1. Kuweka ujumbe wa kibiashara usioombwa (unaojulikana kama Spam) au aina yoyote ya ujumbe wa "sasa" katika maeneo ya Jukwaa la Mafunzo ya v-darasa la Vodacom/M-Pesa ambapo kuwekwa kwa ujumbe kunawezekana;
2. Kukusanya taarifa kuhusu watumiaji wa huduma ikiwa ni pamoja na, lakini sio tu, jina na anwani ya barua pepe, bila idhini ya awali ya watumiaji husika;
3. Kutengeneza utambulisho wa uongo au kwa njia yoyote, kumuiga mtu mwingine au kujaribu kudanganya watumiaji wengine;
4. Hamisha nyenzo/vifaa vingine vinavyoweza kulindwa na hati miliki, haki miliki au aina nyingine za ulinzi wa mali ambayo huna haki yoyote ya uhamisho au matumizi;
5. Kuhamisha virusi au aina yoyote ya namba ya uharibifu, madhara au ambayo inaweza kusababisha madhara kwa watu wa tatu.

Mtumiaji lazima aende kwa namna inayofaa, kudumisha mkazo wa kazi na ushirikishwaji katika Somo au Tathmini, kufanya shughuli zilizoombwa na kupendekezwa na wakufunzi, kufanya kazi na changamoto zilizoombwa na aina yoyote ya tathmini iliyofafanuliwa na e-tracer.

6. Mahitaji ya kutumia

6.1 Mahitaji ya Matumizi

1. Matumizi ya huduma inawezekana tu endapo Mtumiaji ameunganishwa na inatenti pale anapojaribu kupata huduma.
2. Upatikanaji wa jukwaa la mafunzo na rasilimali zote zilizopo humo (Video, mawasilisho, tathmini, nk) ni bure, ikiwa mtumiaji ameunganishwa na intaneti ya mtandao wa Vodacom Tanzania PLC - Vodacom M-Pesa, SA.
3. Unawajibika kwa gharama zote unazoweza kuingia katika kuanzisha na kutumia Intaneti (ikiwa ni mtoa huduma zaidi ya Vodacom Tanzania PLC - Vodacom M-Pesa, SA) ikiwa ni pamoja na, lakini sio tu, gharama za simu na vifaa 
4. Ili kutumia jukwaa la mafunzo ya Vodacom/M-Pesa , bado ni muhimu kwa mtumiaji kuwa na kompyuta, ikiwezekana PC na programu ya 1 gigahertz (GHz) au kwa kasi, 32-bit (x86) au 64-bit (x64), megabytes 512 (MB) ya RAM au zaidi, na kivinjari kilichoboreshwa, au Smartphone au Ubao na upatikanaji wa Intaneti. e) Jukwaa la mafunzo ya Vodacom/M-Pesa haiwajibiki kwa ukosefu wa mahitaji ya kibinadamu au ya kiufundi ambayo yataleta ugumu kwa mtuiaji kushiriki kwenye mafunzo /tathmini ya mafunzo, maudhui au taarifa zitolewazo na Jukwaa la Mafunzo ya v-darasa la Vodacom/M-Pesa, kama kisababishi ni mtumiaji mwenyewe, au kompyuta yake , simu au tablet

7. MAFUNZO

7.1 Malalamiko

8. MAELEZO YA UTUMAJI WA UFUNZO

8.1 Bei na malipo:

8.2 : TathiminiTathmini ni muhimu na msingi wa Mafunzo na katika AF-VM inafakari uelewa wa Maarifa / Kujifunza.

9. HAKI NA KAZI

1. Pata mafunzo kwa ubora kuendana na  madhumuni, mbinu za ufundishwaji na ratiba iliyowekwa kwenye mafunzo husika .
2. Kuwa na uwezo wa kupata vitu vyote vinavyohitajika kufikia mafunzo husika;
3. Kuheshimiwa na kuwa na utu na kwa wenzake, wakufunzi, wahudumu, na wadau wengine;
4. Kuomba msaada kadri inavyohitajika ili kutimiza malengo;
5. Kupokea, bila malipo, mwishoni Cheti  kinachoonyesha alama na upatikanaje wake;
6. Kushiriki, bila kujulikana, katika tathmini ya Kozi na wakufunzi, kwa kukamilisha majarida husika;
7. Kuonyesha malalamiko yote kwenye Jukwaa la Mafunzo ya vdarasa la Vodacom/M-Pesa, ushauri/maoni au ushahidi kuhusiana na mchakato wa mafunzo husika.

Kazi za Mtumiaji
a) Kutoa vipimo vya uchunguzi wa maarifa ambazo zinawasilishwa;
b) Usiepuke kufanya vitendo chochote ambacho kinaweza kusababisha chuki au kupotosha kwa  Jukwaa la Mafunzo ya vdarasa la Vodacom/M-Pesa;
c) Hakikisha uhifadhi na matumizi mazuri ya Jukwaa la Mafunzo ya v-darasa la Vodacom/M-Pesa;
d) Julisha ukweli Jukwaa la Mafunzo ya vdarasa la Vodacom/M-Pesa wa matukio yote ya kimya yanayotokea wakati wa mafunzo, ama kwa heshima na wenzake, wakufunzi na wajumbe wengine wa jukwaa la mafunzo la Vodacom/M-Pesa;
e) Kutoa taarifa za ukweli zilizoombwa na Jukwaa la Mafunzo ya vdarasa la Vodacom/M-Pesa kwa kweli;
f) Kuwa na unyenyekevu na heshima kwa wakufunzi, watumiaji wengine na wahusika wengine wa Jukwaa la Mafunzo ya vdarasa la Vodacom/M-Pesa

10. USIRI WA TAARIFA

Tarrifa binafsi, kama jina la Mtumiaji na / au kampuni, anwani, tarehe ya kuzaliwa, mawasiliano, huchukuliwa kuwa ni siri na hutumiwa kwa lengo la mafunzo tu na kwa kupata idhini.